If it’s any of the occasion New Year celebration, birthday party, bachelor’s party, weekend outing, treats from a friend what so ever is the reason! We directly move towards Restaurants and hotels for having a fun with dine. Some time we go out to dine for some reasons but sometimes without any reasons. If the place is good & we are delighted by the services then we will remember those moments for the years to come.
It’s the place & the service of a Restaurants or hotels which make our jiffies more special than could be; and the one& only responsible thing for the same is The Hospitality Industry. How you can make the experience of your customer’s thrilled & joyed? Do you need to hire more & more staff for better services? Do you need to refurbish your interior? Answer is a big NO!!
Personalize Your Services:What a customer expect is small-small touching things which make them feel special & happy. Every individual is different & may have different liking so what you have to do is nothing else but just add some Personalization to your services.
How to Do Personalize?
Below is the simple tips you should follow to enhance your customer experience.
- If a group of youngsters arrive for chilling out at your place just give them a complementary Cold drinks as welcome drink. It will refresh their vein &they would definitely like to come again just for enjoying that free cold drink at your place. In the same way If a couple has booked their table with you to dine out welcome the female with a Rose & just pull chair for her to make her feel special.
- Sending wishes on mail or card for Birthday, Anniversaries is another way to glee your rush.
- Inviting kids to spend time in play zone so that their parents can get good time to be relaxed & relish is definitely going to work for any Hospitality service provider.
- There could be thousands other ways to cherish you’re customers; you just need to do is inform your staff to pay an extra attentions to each & every customer. Depending upon the customer’s age, interest, and event you can add some extra small touching things which are going to impress them.
Some time it may possible that that extra efforts or service going to cost you but do remember that this small investment is for sure going to give you big returns. May be you will add that customer as your regular visitor or may be that customer will do your good verbal branding outside or may be that customer refer/recommend your place to his/her family, friends, colleagues, neighbors.
Come up with different Ideas or plans to surprise your customer & making them pleased at your place & believe me it’s for guaranteed going to give u a good outcome!!